Privacy Policy

Forme Psychology

Last updated: 30 March 2026

1. Who we are

This website is operated by Forme Psychology. We are responsible for deciding how and why personal data is processed on this website.

• Business name: Forme Psychology
• Address: Sydney, Australia
• Email: [email protected]
• Phone: +61 422 006 627
• Named contact: Bernadette Maunick

2. What this policy covers

This policy explains how we collect, use, store, and protect personal information when you use this website and contact us via the enquiry form.

If you become a client, additional privacy information may be provided for clinical and service delivery records.

3. Personal information we collect

3.1 Information you provide via the enquiry form

• Name
• Email address
• Phone number
• Message content

Please avoid including highly sensitive health information in your website message. The form is intended for initial contact and administration.

3.2 Technical and usage information

If you consent to analytics cookies, we may collect information about how you use the website, such as pages visited, approximate location derived from IP address, device type, and browser information.

4. How we use your information

4.1 Responding to enquiries

We use your name and contact details to respond to your enquiry and communicate with you.

4.2 Website operation and security

We may process limited technical information to keep the website secure and functioning properly.

4.3 Analytics

We use Google Analytics to understand how the website is used and to improve it. Analytics cookies are only used if you consent via the cookie banner.

Sensitive information: We do not intend to collect sensitive information (as defined under the Australian Privacy Act 1988) through this website. If you choose to include health related information in your message, we will treat it confidentially and limit its use to handling your enquiry.

5. Cookies

We use a cookie banner to request consent for non essential cookies.

• Essential cookies: Needed for basic site functionality and security
• Analytics cookies: Google Analytics, used only with your consent

You can change your cookie preferences at any time using the cookie controls available on the website.

6. Who we share information with

We share personal information only where needed to operate the website and manage enquiries.

• Website hosting provider: GreyFox Web Design (UK based hosting and maintenance)
• Form processing: Contact Form 7 (used to send enquiry submissions)
• Analytics: Google Analytics (only if you consent)

We do not sell personal information.

7. Overseas disclosure

Some of the third parties we use, including our website hosting provider and Google Analytics, may store or process personal information outside of Australia. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

8. How long we keep your information

We keep personal information only as long as needed for the purposes described in this policy, then delete it or anonymise it.

• Website enquiries that do not become clients: 12 months
• Website enquiries linked to a complaint or dispute: up to 6 years
• Google Analytics data: 14 months or the minimum required
• Security logs: 90 days to 12 months

9. Your rights

Under the Australian Privacy Act 1988, you have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date, or incomplete.

Where we rely on consent, such as for analytics cookies, you can withdraw consent at any time by updating your cookie preferences.

To exercise your rights, contact us at [email protected]. We may ask for information to confirm your identity.

10. Complaints

If you have concerns about how we handle your information, contact us first at [email protected].

You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Links to other websites

This website may include links to third party websites. We are not responsible for their privacy practices. Please review their privacy policies.

12. Changes to this policy

We may update this policy from time to time. The latest version will be posted on this page with an updated date.